FREQUENTLY ASKED QUESTIONS

If the product you received is damaged or if it is defective, you can return the product within 24 hours of the date it was received, provided that in the same condition that you received it with the original box is intact and / or the packaging is intact, once we receive the returned product, we will check it, and if it finds If the product is defective or damaged, we will return the value of the product paid along with any shipping charges paid, within one week of your request to return the product.

In unusual circumstances where the received product is faulty, you can return the product in the same condition that you received it with the original intact box and / or the packaging is intact. Once we receive the returned product, we will refund the amount paid as long as it is returned within 24 hours.

There are some situations in which it is difficult for us to support return:

If a return request is requested outside the specified time frame of 24 hours for defective or non-conforming products from the day of receipt.
If the product is in use, damaged or not in the same condition that you received it.
Specific non-returnable categories such as consumption products, cosmetics, etc.
Defective products covered by the manufacturer’s warranty
Any consumable product used or installed.
Products with a serial number that have been tampered with or were counterfeit.
Anything missing from the package you received including price tags, stickers, original packaging, free accessories and accessories.
Fragile and hygiene-related products

If you change your mind before receiving your product, you only need to contact us to cancel your order and we will return the amount paid with any shipping charges applied within 48 hours according to banking procedures, but if you want to return the product after receiving it, you have up to 72 hours To return it, subject to the rules listed below:

The product should not be in the list of “irreversible products“.
The product should not be liquidation goods clearly mentioned that it is not returnable.
Only products for which the Retail Packaging Cover has never been opened (closed / riveted box) and whose original seal still has to be returned.

Returnable products are:

The product should not be liquidation goods clearly mentioned that it is not returnable.
When offer notes specifically state that the product cannot be returned.
Products that fall under the types mentioned below:

Food whatever lingerie classification
Software
Clothes
Cosmetics and perfumes
Also, any consumable products used or installed cannot be returned. As explained in the Consumer Protection Law and its executive regulations and in the non-returnable products section.

Usually, a representative of the shipping company will contact you within 4 hours of the day you request the return.

Currently, you will not be able to contact the shipping company directly. However, once one of our customers calls you to receive the product you can provide it with your preferred time.

There may be situations where you have not been able to return products within 24 hours, and in these cases, please contact our customer service team through the “Contact Us” page to file a complaint. Complaints are dealt with on a case by case basis. However, all returns accepted in accordance with consumer protection laws must adhere to the specified time.

If you paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card statement, depending on how long the bank takes to complete this process.

If you have paid through the “cash on delivery” service, the amount will be refunded as a balance from the LocooShop and it will be added to your market portfolio, then you can use the Market Balance either to make new purchases easily on the LocooShop for security purposes, you must The name on the bank account is the same as the name on your Locooshop Shop wallet and account.

Currently, Locooshop does not support the policy of exchanging or changing the product; however, you can still return the product and get a full refund.